The Snow Queen saw Kay through her mirror, saying that if she came in, he would put her on a hot stove and melt her. Angrily, the Snow Queen smashed her mirror and sent its shards flying toward the village.
Two shards pierced Kay's eye and heart, turning him evil. The Snow Queen then took him to her palace, intending to keep his heart cold and for him to stay with her forever. However, Gerda made her way to the Snow Queen's Palace and broke the Snow Queen's spell. As they were about to leave, the Snow Queen appeared and attempted to stop them. Gerda asked her to go away. Though the Snow Queen did not listen, spring came to the area where the Snow Queen's palace was, causing the Snow Queen and her palace to melt.